Facebook has done it again – this time it was transcribing users’ voice messages


Facebook and invading privacy – name a more iconic duo. According to Bloomberg, the company has been paying hundreds of outside contractors to transcribe audio messages from Facebook Messenger. Contract employees said they were hearing users’ conversations, sometimes with vulgar content, but do not know why Facebook needs them transcribed.

Facebook has done it again - this time it was transcribing users’ voice messages

Facebook has confirmed it had been transcribing audio messages and said it will no longer do so, following scrutiny into other companies. The company announced that “much like Apple and Google, we paused human review of audio more than a week ago.”

The reason behind real people listening to private conversations was to “check whether Facebook’s AI correctly interpreted the messages”, raising the question why would the social media want to know what users are talking about.

Facebook has done it again - this time it was transcribing users’ voice messages
Facebook CEO Mark Zuckerberg

Mark Zuckerberg, CEO of Facebook, has previously denied in front of US Congress that his company was collecting audio from users to inform ads or help determine what people see in their news feeds, calling it “conspiracy theory” in a response to US Senator Gary Peters.

However, the company acknowledged it “only accesses users’ microphone if the user has given app permission and actively using a specific feature that requires audio (that would be the mic button in your Messenger chat).

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